Unified communications (VOIP)

Unified communications (VOIP)
How does it work?
Scenarios for business
Key features
Multi-location features
Devices

Unified communications & VOIP

Business phone and voice services delivered from the cloud anywhere you are

A hosted VOIP (Voice Over IP) phone system replaces expensive phone systems, installation, handsets, BT lines and numbers with a simple, cost-efficient alternative. Global Technologies Company provides a powerful phone system, hosted in the cloud, which is available to use on a monthly subscription basis. Each user can use a softphone, mobile phone or handset which just needs access to the internet to allow you to access features such as voicemail, forwarding, IVR and more, all from your control panel.

VOIP is a means of carrying telephony signals - in other words, carrying phonecalls and services - across digital internet networks. In terms of basic usage and functionality, VOIP is not too different to traditional telephony, and a VOIP-enabled telephone works exactly like a 'normal' one. However, VOIP has a number of other advantages, such as cost, ease and future proofing.


The adoption of VOIP technology has typically been driven by the lower costs of IP telephony over traditional methods - a powerful incentive for most businesses. However, hosted VOIP from Global Technologies Company not only brings you lower costs, but gives you a whole host of other benefits as well. It is the perfect complement to our other cloud services, giving you comprehensive access to an affordable, mobile, scalable, state-of-the-art business infrastructure on demand.


Straightforward Benefits
VOIP's low call tariffs have in themselves been enough to make most new and many existing businesses switch from a traditional telecommunications infrastructure, but what other reasons might a business have for switching to hosted VOIP...?

Easy and inexpensive Allows you to get up and running without requiring expertise or capital expenditure - instead you pay only fixed, transparent monthly rates.

Advanced Take advantage of VOIP's advanced functionality to ensure that you never miss a call. You can setup call forwarding, hunt groups, voice menus and more!

Scalable Choose a pay as you grow model that suits your needs, and that can grow seamlessly in harmony with your business.

Location-independent Allow employees to be integrated into the company's phone system from anywhere that has broadband or 3g access - from home, office or abroad.

Supported Free yourself from the headache of having to support a physical communications infrastructure - its now software based and managed in the cloud.

How does hosted voip work?

Easy yet powerful office phone systems with no outlay

Instead of using traditional telephone lines to route phone calls, Global Technologies Company uses the internet, employing a system called Voice Over IP (VOIP). Voice data is transferred securely across the internet, just like file data. By using this method a huge number of traditional problems can be overcome, and no specialist equipment is required at your site. Digital voice quality is better than analogue and there is a huge array of associated benefits.

Benefits

EASY to migrate to

Lower call costs

No capital outlay

Simple to configure via the web

Powerful phone features

Use same system at office, abroad, home

Our cloud based telephony service is a hosted voice service designed specifically for businesses. Unlike the traditional approach of installing a physical PBX system at each office, all telephony switching equipment is hosted at our secure, highly available data centre facilities. The voice service is then delivered securely over the internet to your offices, with IP phones or software (on your PC or iPhone). This network-based design is particularly suited for dynamic and growing organisations, as it can be quickly changed to fit your requirements. In addition, staff based at home or at remote offices can be given standard company phone numbers and get exactly the same functionality as head office users, internally transferring and so on.

Global Technologies Company manages the core platform with our partners providing configuration and setup assistance which in turn delivers the complete solution, allowing access to a far wider range of services than would typically be available, but without requiring expensive infrastructure investments such as a PBX system and installation charges. Indeed, the only requirements for a customer to be able to access hosted VOIP are a high-speed internet service (such as broadband) and an IP phone or Soft phone. You can also easily adjust your settings via a control panel and use the system like a regular phone - connecting you to the world.

Simply plug the handset or PC into any internet connection and away you go!

People don't have to have VOIP themselves to contact you - in fact, they can call from mobiles, landlines, Skype or any other VOIP service. Setting up your system couldn't be easier and requires no IT experience.

Choose your number or port an existing number

Decided on a soft phone or handset with your partner

Access the internet

Configure any features like voicemail with our simple control panel

Use exactly like a normal phone!

Business scenarios for hosted voip

How can a hosted phone system help your business

Together with email, a phone system is at the heart of business communication, and no business can function without one. However, setting up a business phone system is typically a complicated and expensive business, meaning many SMBs are lumbered with complex, inefficient and expensive legacy phone systems. However, hosted VOIP from Global Technologies Company removes the headaches of setting up, managing and maintaining a phone system by providing a powerful hosted service that works like a traditional phone system, but with lower costs and a host of additional features.

Budget constraints >

One problem faced by all businesses, now more than ever, is budget constraints and, whilst the operational costs of running legacy systems continue to be a drain on the business, it's difficult to raise the CapEx to build more efficient systems to replace them.
Solution
No capital expenditure - hosted VOIP is provided on a simple, per user, monthly subscription basis for anything from one user upwards. This means no capital expenditure is required, all costs are transparent and predictable, and you only pay for what you use. What's more, because all telephony is delivered over the internet, call charges are lower than with traditional landlines, and all calls within your internal VOIP network are free.

Having trouble expanding current system >

Phone systems are typically purchased with a maximum number of users in mind. So when you need to go over the number of users supported it often means throwing the system out and buying another one, and going through all the headaches again.
Solution
Hosted VOIP does not suffer from any such limitations and, even if you start with 1 and grow to 1,000, the same system will cater for all your needs. If you need to move from an existing system that's no longer suitable, VOIP offers easy migration with no capital costs.

Just starting up >

As a new business you want to present a professional image to customers, and to never miss a call. Since you are small you need something low cost and flexible.
Solution
Hosted VOIP offers a simple way to get started, and provides key features that your business needs such, as call redirecting, voice menus and more. Once your business becomes more established you will want to increase the number of users and change the settings, which can all be done simply through the control panel. Most importantly, the cost per day is less than buying a newspaper.

Insufficient phone functionality >

Too many businesses are still stuck using clunky legacy PBXs (Private Branch Exchanges) with limited, outdated functionality, but are worried about the cost and effort of upgrading.
Solution
Feature-rich VOIP - hosted VOIP gives you affordable access to a cutting-edge phone system. Conference calling, call forwarding, automatic redial, caller ID, call barring, hunt groups, emailed voice messages and other features are all provided for a tiny fraction of the costs charged by traditional telecommunication companies. Moreover, it's 'future proof' - we introduce new features as soon as the latest technology makes them possible, keeping you at the cutting edge whilst taking away the hassle and capital expenditure burden.

Remote workers >

Businesses of all sizes are increasingly looking to enable remote workers - both those on the road and those wanting to work from home for some or all of their working week. However, integrating these workers with existing phone systems is a serious headache, and the alternative of providing mobile phones for employees is extremely expensive.
Solution
Anywhere access - users can use their work phone number with just a computer and broadband connection, meaning it can be used irrespective of geographic location. Your users no longer have to give customers multiple phone numbers to contact them on - one business DDI can suffice for all communications.

Staff overstretched >

Most operational and support teams already have more than enough on their plate without adding phone system maintenance and support to the mix.
Solution
Let Global Technologies Company do the work - with hosted VOIP, Global Technologies Company configures and manages the whole system, supports it 24/7 and provides an easy, online management interface for you to monitor usage and billing.

Cumbersome infrastructure, unresponsive support >

Most SMBs are unlikely to have the expertise to support their phone systems beyond basic day-to-day maintenance. This means that if things go wrong, it typically takes an on-site visit and a long time to get the system up and running again. What's more, the nature of legacy systems means any repairs tend to be an expensive business.
Solution
State-of-the-art phone infrastructure - VOIP from Global Technologies Company means your phone system is running on a world class infrastructure and has 99.99% SLA-backed availability guaranteed. In addition to this, the centralised nature of the service means that on-site visits aren't required to fix any problems that might occur. That said, hosted VOIP comes with 24/7 monitoring and management to negate the danger of any problems in the first place!

Time pressures >

SMBs are often under pressure to implement solutions quickly, and the more agility they can have around operational issues such as telephony, the more cost-efficient and competitive the business can be. Painful IT and telephony projects which drag on over budget and over schedule will be all too familiar to most SMBs, and are a huge waste of time, effort and resources.
Solution
Flexible, agile, on demand services - with hosted VOIP, there's no local hardware installation (beyond plugging in your pre-configured phones) and no on-site configuration required, meaning VOIP solutions can not only be deployed rapidly, but with predictable timeframes and fixed, per-user subscription costs.

Multiple locations >

Despite not having the reach of larger enterprises, many small and medium businesses have multiple offices/sites to cater for. The obvious difficulties of mass-managing infrastructure across multiple locations makes this is a time and resource-consuming business.
Solution
Unified hosted infrastructure - because VOIP is a centrally hosted service, it can be deployed just as easily to one office as to twenty, with no additional costs or supplementary fees. What's more, as an on demand, per user service, it makes no difference to us if there's only one user at each location. Thus, instead of having to worry about building, installing and maintaining in-house infrastructure at multiple locations, you can have one central system, easily deployed, easily managed and all maintained by us.

Moving offices >

With a traditional phone system, moving offices is an enormous headache, for obvious reasons. As well as the physical effort involved at both ends, your phones will be unavailable during the move.
Solution
Centrally-hosted VOIP - with hosted VOIP, on the other hand, all phone services are run centrally and are always available. Thus the telephony requirements for moving offices need consist of little more than unplugging the phones at the old office and plugging them in at the new one.

Key phone system features

Easy yet powerful office phone systems with no outlay

Global Technologies Company's hosted phone system offers a huge array of enterprise features to benefit your business and help ensure you never miss a call. All features can be directly managed from your control panel, with IVR builders and other wizards to make management quick and easy.

Features	Details
General Features
Choose local numbers (e.g. 0207 etc)
Port existing BT numbers	Optional
Choose switchboard numbers	Optional
Voicemail
Low-cost internet calls
Call forwarding
Handsets	Optional

Advanced Features
Call routing / hunt groups
Advanced features & IVR menus
Fax2Email and Email2Fax
Hold music
Advanced reception operator console

Management
Grid control panel
Access to Reboot/Stop/Start
Remote KVM
Plesk control panel	Optional

Miscellaneous Features
Sequential phone numbers
User guide and manuals
Preconfigured, easy to install

Advanced features

DID number management >

Manage public phone number allocation for clients and extensions easily. Export and import DIDs in no time, using an interface designed to automate as much as possible.

Advanced call routing and fallback >

Choose the best call cost channel using intelligent route selection based on the time of call and call destination. The system minimises costs, leads to provider independence and increases the uptime of the communication system.

Limit concurrent calls on channels >

On each channel the administrator can set the maximum number of calls. Avoid traffic congestion by synchronising with the channel technical or imposed limit.

Limit concurrent calls on extensions >

The number of concurrent calls can be set on reseller, client or extension level. The customisation of the service plan can be done according to the anticipated traffic.

Incoming call rules >

Improves privacy protection, automates tasks and increases user productivity. Filter incoming calls based on caller ID and time of call, using rules that can perform a set of predefined actions, like hang-up and transfer to certain destinations.

Call forward >

When you're not at your desk be sure not to miss important calls. Forward calls to another extension or even to your mobile phone.

Call pickup >

An interesting feature that gives you the ability to pick up calls ringing at other extensions. A secretary can answer another employee's phone without leaving their own desk.

Call parking >

Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these calls to be answered by somebody else.

Call transfers >

Calls can be transferred between the extensions of the PBX, or even to public phone numbers. When an important call arrives, a secretary can transfer the call directly to the manager's mobile and the caller will be none the wiser.

Record conversations >

Record important calls like customer calls as part of satisfaction improvement programmes or abuse prevention. Call recording can be event driven (e.g. employee presses a button) or unconditional (setup by management).

Online fax centre >

Receive fax messages directly in your email client inbox. Users can receive fax notifications or even fax messages as PDF files by email. The faxes are also available in a fax management interface.

Voicemail >

Never miss important messages when you're out of the office! The voicemail feature answers calls after a certain amount of time and records the caller's message. Recorded messages can be listened to while out of office, or can be sent by email to the mailbox's owner.

Authorisation to reach extension >

Be sure that only important calls will reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

Do not disturb >

When you are busy, make sure that nobody can disturb you. This feature can be activated and deactivated from the phone terminal.

Call cascading >

Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.

Ring all >

When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Sound files management >

Easily upload, delete and change sound files that are used by PBX on prompts, messages, IVRs, etc. The sound management is AJAX based, and provides folders and multilingual support.

Hold music management >

Hold music can be responsible for the customer's mood - especially after several minutes of waiting on the phone. Music on hold playlists can be easily organised and customised using the management interface.

Text2Speech >

IVRs are easier to build with the very good quality text2speech technology embedded. Converting text to natural speech has never been easier, even if the message is in a foreign language.

Local conferences >

Share information and ideas quickly and easily. Enable virtual meetings with your customers, partners or co-workers next door or overseas. Full featured conference functions, giving the extension the option to set up passwords, room sizes, recording, volume, etc.

Dedicated voicemail number >

Companies can assign a special phone number employees can call from a public number in order to check their voicemail messages. This features provides fast, affordable and centralised access to voicemail from public phones.

Intercom / paging >

The new intercom and paging features are highly customisable, allowing an extension to broadcast messages to groups or to particular extensions. Phone system administrators can select which extensions are allowed to use intercom and paging.

High availability support >

Maximises uptime by addressing hardware or even software failures. Ready for mission critical applications.

Time intervals management >

You can optimise call costs by choosing the best route according to the defined time intervals. Schedule events that must happen at a certain time of the day, for example automatic redirects to voicemail or to mobile.

System monitoring and reaction >

Maintain server health and performance with monitoring of main services. The predefined thresholds, email alerts and triggered events make sure that the server is self-healing if something bad happens.

Advanced call reporting >

Monitor user activity with detailed reports and statistics. Accurately bill customers from third party applications. Make sure that the sales queue is answering best to requests. A wide range of reporting tools is available for administrators and management.

IVR (Interactive Voice Response) >

Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can cut staffing costs and increase customer satisfaction.

Advanced IVR features >

Build complex yet simple to use IVRs with a wide range of predefined actions. Text to speech, IVR schema builder and analyser, IVR test mode and IVR cloning are just a few of the features that can help your business to develop high quality IVRs in no time.

Call queues >

Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximise company resources utilisation, improve customer satisfaction and even guarantee SLA terms.

Call queue reports and statistics >

Detailed call queue reports and statistics are vital for call centre monitoring. Performance indicators, including calls report, answered / unanswered report, call distribution report, agent report, status report etc. help management optimise human resources and business processes.

Access conferences from public numbers >

When you are out of the office or on the road you can still create or join existing conferences from public phone numbers. Sharing information with customers is equally easy - they can join conferences by dialling a phone number assigned for this purpose.

Call screening >

The new call screening features are particularly helpful for call centres that want to filter calls by destination. Banks, insurance companies or even small businesses can use call screening in order to comply with local regulations and to guarantee customer satisfaction. The system can accommodate millions of numbers in the filtering list.

Group management >

Extensible group management support, the foundation of a new set of features targeted to enterprise users. Groups simplify management, speed up operations and open the gate to new features.

Callback support >

The callback features implemented can be configured in many ways, making various services possible. Providers can choose to deliver the best service to their customers. They can guarantee the lowest cost and scaling the number of subscribers is straightforward. This is also a very useful feature for businesses of all sizes.

Managing multiple locations

Easy yet powerful office phone systems with no outlay

Global Technologies Company's Hosted VOIP service gives you access to a cutting-edge phone system for all your office locations without the associated expenditure. Conference calling, call forwarding, automatic redial, caller ID, call barring, hunt groups, emailed voice-messages and other features are all provided for a tiny fraction of the cost charged by traditional telecommunication companies. Moreover, it's 'future proof' - we introduce new features as soon as the latest technology makes them possible, keeping you at the cutting edge whilst removing the hassle and capital expenditure burden.

Having a centralised phone system in the cloud gives you the ability to quickly add users from other locations and join them to your phone network. Having this ability means that for businesses who have people working from home, in a number of locations or dispersed across different countries, the same phone system can be used, cutting down cost and complexity.

Global Technologies Company has a multi-homed, cloud-based phone system, which means it is housed in multiple data centres around the world to get the best quality of call possible.


Some of these features enable you to work with a number of locations:

Devices, handsets and softphones

Devices to enable you to make and receive calls

With unified communications you can connect to the system to make and recieve calls from many devices. You can use a traditional phone handset, you can install a softphone app on your PC to use your headset, an even download an app for your iPhone. Meaning with you are you have your business extension to hand.

Benefits

Lower call costs

No capital outlay

Simple to configure via the web

Powerful phone features

Use same system at office, abroad, home

Where to buy
Global Technologies Company do not offer handsets directly by there are many places you can get low cost handsets from, depending on the needs of your business. You can purchase and setup yourself, or purchase from an approved partner.

Rental options, leasing and additional help
For customers wishing to have someone come in and setup the handsets and procure them on your behalf, or who can provide leasing or rental options, you can purchase through a certified Global Technologies Company partner.

Simply plug the handset or PC into any internet connection and away you go!

Some recommended phone handset brands, ensure the phone you select is SIP v2 compatible.

Snom

Linksys (Cisco)

Polycom

Grandstream

Cisco

snom

Softphone
A softphone allows you to make calls via your laptop or PC by installing a small piece of phone software. You can make and take phone calls directly using a microphone headset. You can download our recommended softphone here. This can be configured so you can access your phone system from your laptop or PC.

iPhone/Blackberry Support
You can install the Bria application for your iPhone or Blackberry so you can make your calls over 3g taking advantage of the low costs and being able to be part of your company's phone network.

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Level 7, 91 Phillip Street, Parramatta, NSW, 2150

Tel: +61-2-9891-0099
Fax: +61-2-9891-1771

E-mail: info@globaltechnologies.com.au

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Notice:

Dear Customers and Visitors,
Recently we have found that there are some overseas telemarketing companies who are using our company's name to market their products and services in Australia. We DO NOT have any relationship with them and as they are overseas we don't have any control over their actions.
We have filed a complaint to ASIC (Australian Securities and Investments Commission: ASIC is Australia's corporate, markets and financial services regulator) and will work with them to come to some resolution. Till than we advise:

Not to provide any personal or sensitive information to those telemarketer.
Try to discourage conversation with them.
Warn them not to call you again and remove you from their call back list.

We are always here to help you, but in this scenario we can't take any kind of liability as an Australian Business.
Thank you for your support,
Regards,
Vivek Trivedi
Director
Global Technologies Company Pty Ltd.