Email & Communications

Email & Communications
How does it work?
Scenarios for business
Benefits of cloud email

Email and Communications

Hosted enterprise exchange and collaboration for business

Secure and reliable cloud based email platform for your business. Microsoft Exchange® lets organisations big and small reap the benefits of using Exchange in conjunction with Outlook, without having to invest in the costly infrastructure. Share your calendars, contacts, setup complex mail setups and use your BlackBerry or iPhone!

Hosted Exchange is a great alternative to running email servers locally in the office or managing the plaform yourselves. Our Enterprise based Exchange allows you to manage your email accounts and setup from a control panel and not have to worry about managing backups, DR, and making sure its avilable 24x7.

Email and data is stored on Global Technologies Company's cloud platform (distributed infrastructure), providing redundancy, security and fast connectivity from wherever you are. This allows users to access their email, calendar, contacts and shared files by a variety of means, including Outlook®, Active Sync and Outlook Web Access (OWA), which are all provided.

Benefits of hosted Exchange Email is at the heart of business communication, and almost no businesses function without it. However, many SMBs are not only using unsophisticated email systems with limited functionality, but are also spending far too much time and money maintaining them. By contrast, hosted Exchange delivered from the cloud provides feature rich, business class email, but with simplicity, clarity, low costs and without a lengthy set-up process. Because of this, hosted Exchange has a number of key benefits:

Value for money Simple alternative to in-house deployments Performance Reliability BlackBerry, iPhone and Windows Mobile Integration MS Outlook 2010 or 2007


Hosted BlackBerry, iPhone and Windows Mobile Services We offer the BlackBerry wireless solution as an fully integrated enhancement to our Hosted Microsoft Exchange Service. This gives mobile employees the ability to access calendars, receive meeting requests and reminders, task reminders and other messages generated by Exchange's groupware functions, as well as building a single mailbox for all messages, both wireless and landline. All you need is a BlackBerry from your mobile provider, and you can enable BlackBerry on your Exchange account.

Our Support Team We recognise the importance of good customer support for our partners. Our support teams operate around the clock and your questions and problems will always be dealt with by the same team - encouraging continuity of support and an understanding of your business and its needs. Our support 'pods' replace the standard 2nd and 3rd line support model with small, highly skilled operational teams. This encourages knowledge sharing, transfer of skills and the ultra-fast resolution of issues. Each team has a fixed number of partners to look after.

How does it work?

Easy to use with powerful management features

Hosted Exchange or Cloud Email works by simply replacing the infrastructure normally associated with providing Exchange with a "service" delivered from Global Technologies Company's data centres. Instead of managing servers, infrastructure and software, you can simply take email services on demand as you need them and configure them as if you owned the infrastructure, but with the resilience and features of a larger enterprise.

Highlights

Fully, instantly synchronised email, calendars and contacts through Microsoft Outlook or Entourage

Advanced web mail through Outlook Web Access

Shared calendars that allow employees to see colleagues' availability, helping them schedule meetings and plan projects

Public folder management

Shared task lists that allow 'to do' lists to be created and assigned, then shared with team members

Synchronised contacts which guarantee your personal address book will never be lost or misplaced

Whilst the user experience is identical to using a locally installed application, the SaaS (software as a service) model gives you access to the latest applications for a low monthly subscription fee, rather than having to buy, install and manage the software yourself. SaaS also allows you to access these applications from anywhere, whether at home, in the office, on the move or anywhere else with an internet connection.

As a user, you simply enjoy the benefits of not having to worry about your Exchange or Small Business Server system. We ensure the system does not crash, fall over, get attacked or any of the other things that could happen to prevent your business from communicating.

Our Exchange packs let you start using MS Exchange with a minimal investment in terms of time and money - giving you the flexibility to simply add users as your needs grow. Account configuration and management is achieved with an easy to use control panel. For larger requirements, please contact our sales team who can arrange special discounts for enterprise-sized deployments.

Like your own system, you have an easy to use yet powerful interface to control your email policies, create accounts, edit public folders, set up mailbox sizes and more.

To use, you simply setup an account with Global Technologies Company, create your email accounts and download a setup wizard which will connect your copy of Outlook or Entourage to our environment, allowing you full access from wherever you are, at lightning speed.

Scenarios for business

How does hosted exchange help your business?

Email is at the heart of business communication and hardly any businesses function without it. However, many businesses are not only using unsophisticated email systems with limited functionality, but are also spending far too much time and money maintaining them. By contrast, Hosted Exchange delivers feature rich, business class email, but with simplicity, low costs and without a lengthy set-up process. In doing so, Exchange email from the cloud addresses a number of key problems faced by SMBs.

Benefits

No capital requirement

No infrastructure management

Low cost per user

Full mobile and blackberry support

Backup and archiving

Highly available anywhere

What scenarios can Hosted Exchange aid?

Budget constraints >

One problem faced by all businesses, now more than ever, is a tight budget. Whilst demand for the latest IT services continues to increase, it’s becoming ever more difficult to get CapEx sign off for IT projects.
Solution
No capital expenditure - Hosted Exchange is provided on a simple, per user, monthly subscription. This means no capital expenditure is required, all costs are transparent and predictable, and you only pay for your actual users.

Insufficient email functionality >

Too many businesses are still stuck using simplistic email platforms that don't reflect either the central importance of email communication or the functionality of the technologies available today, but they don't have the resources available to upgrade.
Solution
Feature-rich Exchange with Outlook 2007 - Hosted Exchange comes with MS Outlook 2007 for free and a set of rich, enterprise-class features such as shared calendars and contacts, public folders, support for BlackBerry and/or iPhone integration, OWA (Outlook Web Access) and much more, provided on a simple, per user, monthly subscription. This means no capital expenditure is required, all costs are transparent and predictable, and you only pay for your actual users.

Remote workers >

Businesses of all sizes are increasingly looking to enable remote workers, both those on the road and those wanting to work from home for some or all of their working week. This can present serious challenges to IT teams, who have to provide the platform to make this possible.
Solution
Anywhere access - Hosted Exchange can be accessed from anywhere with an internet connection thanks to OWA (Outlook Web Access) functionality. What's more, we can even integrate and sync your email with your BlackBerry or iPhone, meaning you can have truly mobile access to your email.

Business continuity / disaster recovery required >

Approximately 80% of businesses that suffer a severe IT failure close within 18 months and, even without such a catastrophe, any unplanned downtime can have a huge financial impact. However, whilst this creates an obvious need for business continuity provisions, building truly resilient, n+1 IT solutions is often prohibitively expensive.
Solution
Complete security and availability - we take advantage of the economies of scale we enjoy to deliver an email service that’s completely secure, backed-up, disaster-proof, has SLA guaranteed availability and is supported 24/7 by exclusively UK-based teams, meaning you never need lose vital data or be unable to access your email again. We also offer comprehensive anti-spam and anti-virus protection as an optional add-on.

Time pressures >

With so many things to focus on, it’s difficult for IT teams to find the time to implement new projects. Given that new solutions require rigorous research, finding reliable partners, lengthy sign-off and procurement processes, learning new technologies, then finally installing, configuring and deploying the solution, it’s hardly surprising that this can be painfully cumbersome.
Solution
Instant, agile IT - Hosted Exchange can be deployed immediately, on any scale - it doesn’t require hardware investment or CapEx, nor is it necessary to worry about choosing from multiple vendors or learning any new technologies.

IT staff overstretched >

Most IT teams have to spend time dealing with the day-to-day headaches of managing, maintaining and supporting their business email systems, leaving them too little time to concentrate on their true function of actively adding value to the business.
Solution
Let Global Technologies Company do the work - with Hosted Exchange, Global Technologies Company delivers 99.99% SLA-guaranteed availability, taking care of all maintenance and upgrades, and our exclusively UK-based support teams are available to you 24/7.

Multiple locations >

Despite not having the reach of larger enterprises, many small and medium-sized businesses have multiple offices/sites and need to maintain a consistent IT infrastructure between them. The obvious difficulties of mass managing infrastructure across multiple locations make this a time and resource-consuming business.
Solution
Unified hosted infrastructure - by using centrally hosted email services, you can easily unify email across multiple locations without the hassle and expense of building a multi-site email infrastructure in-house.

Business subject to industry regulations >

Many businesses, particularly the professions, are subject to increasingly stringent IT regulations. However, retaining vast amounts of email data in order to ensure compliance, as well as the hassles of controlling employee communications, is expensive and management-intensive.
Solution
Central management, optional archiving - Hosted Exchange means all users can be centrally managed, and our optional email archiving features offer a simple, low cost way to ensure compliance with industry regulations. Even for those not subject to stringent regulations, the ability to easily store, search for and retrieve emails can be of huge business benefit.

Moving offices >

With a traditional internal email system running on servers in-house, moving offices is a headache, for obvious reasons. As well as the physical efforts involved at both ends, email will be unavailable during the move.
Solution
Centrally hosted email - with Hosted Exchange, on the other hand, all email services are run centrally and are always available.

No IT infrastructure >

Starting a business means building things from scratch, and for almost all businesses that will include setting up an email system. With no existing system in place to deliver business class email, this is just another obstacle start-ups have to overcome before they can get up and running.
Solution
None needed - Hosted Exchange from Global Technologies Company runs your business email off our state-of-the-art infrastructure, with no hardware requirements at your end. We’ll even provide Microsoft Outlook 2007 to you for free.

No IT experience >

Outside of IT specific businesses, most start-ups will have little or no IT expertise, and probably equally little desire to acquire it. With the myriad other issues requiring attention in order to get a business up and running, IT headaches are the last thing most entrepreneurs want to deal with.
Solution
None needed - Global Technologies Company's model will take the IT pain away! We do all the work of setting up your email accounts for you, and our UK-based support teams are on hand to help 24/7.

Benefits of hosted exchange

How does hosting my exchange in the cloud benefit me?

Email is at the heart of business communication, and almost no businesses function without it. However, many SMBs are not only using unsophisticated email systems with limited functionality, but are also spending far too much time and money maintaining them. By contrast, hosted Exchange from ThinkExchange delivers feature rich, business class email, but with simplicity, clarity, low costs and without a lengthy set-up process. Because of this, hosted Exchange has a number of key benefits:

Value for money
We pass on the economies of scale we enjoy to provide an enterprise class email platform.

Simple alternative to in-house deployments
Hosted Exchange makes business email available simply, immediately and with complete flexibility. Available at a far lower cost than maintaining, deploying and supporting it in-house, hosted Exchange takes away the headaches of building and maintaing an email platform yourself, to deliver a first class service to you on demand.

Exchange 2007/2010
Enjoy the latest Microsoft features such as shared calendars, shared contacts, public folders and greater control of your users and mailbox policies.

Enhanced security
With enhanced security, automated and timely installation of anti-virus, security patches and other software updates, you will be able to fully focus on your core businesses.

Performance
Our state-of-the-art grid infrastructure provides unparalleled email performance.

Reliability
We back our promise of always-available services with concrete SLAs that ensure we stick to our word.

BlackBerry, iPhone and Windows Mobile Integration
We offer full mobile integration with mobile devices, providing you with a single mailbox for all messages, across all devices.

MS Outlook 2010 included
Take advantage of the enhanced features of MS Outlook 2010 in some of our plans, including Outlook Web Access, improved scheduling, calendar snapshots, rapid search facilities and many more.

Personalised support for partners, 24x7
Our support teams are made up of individual 'pods' assigned to specific partners to ensure continuity of support and the ultra-fast resolution of issues.

Member Login

Quick Contact

Level 7, 91 Phillip Street, Parramatta, NSW, 2150

Tel: +61-2-9891-0099
Fax: +61-2-9891-1771

E-mail: info@globaltechnologies.com.au

Infrastructure Solutions

Mobile Solutions

Cloud Computing Solutions

WebDesign Solutions

Notice:

Dear Customers and Visitors,
Recently we have found that there are some overseas telemarketing companies who are using our company's name to market their products and services in Australia. We DO NOT have any relationship with them and as they are overseas we don't have any control over their actions.
We have filed a complaint to ASIC (Australian Securities and Investments Commission: ASIC is Australia's corporate, markets and financial services regulator) and will work with them to come to some resolution. Till than we advise:

Not to provide any personal or sensitive information to those telemarketer.
Try to discourage conversation with them.
Warn them not to call you again and remove you from their call back list.

We are always here to help you, but in this scenario we can't take any kind of liability as an Australian Business.
Thank you for your support,
Regards,
Vivek Trivedi
Director
Global Technologies Company Pty Ltd.